Royal Mail's Online Claim Form - P58

If you have used a non trackable pre-paid or freepost service we’re unable to consider your claim for compensation. I’m sorry you’ve experienced a problem and would recommend that you contact the original sender of the letter or parcel.

To help us validate your claim, please complete the following questions;

* Denotes required field

 
List A
The minimum information we need from you for any claim is:
  • Name and full address of the sender and intended recipient
  • The amount of postage paid
  • Where the letter or parcel was posted
  • Item reference number (All trackable services)
  • Description of the contents (not required for Inland delay claims)
List B
For compensation, you must also provide:
  • Original proof of posting e.g Post Office® receipt (certificate of posting), On-Line postage receipt (stamped at Post Office®) or copy of Docket Book
  • Original proof of value if claiming for the contents, eg. till receipt, bank statement, etc
  • The damaged item and packaging (for damage claims only and where safe to do so)
  • In addition to the above, eBay claims must be accompanied by the item sale page and Paypal or bank/credit statement
  • eBay item number
         

I’m sorry - claims for Surface Mail cannot be made using our online form, instead you can download a copy of our claim form and send to our freepost address. Before completing your claim please check the delivery aim for the destination country and our loss policy to see if you are eligible to claim

I’m sorry - claims for International Economy™ cannot be made using our online form, instead you can download a copy of our claim form and send to our freepost address. Before completing your claim please check the delivery aim for the destination country and our loss policy to see if you are eligible to claim