If you have used a non trackable pre-paid or freepost service we’re unable to consider
your claim for compensation. I’m sorry you’ve experienced a problem and would recommend
that you contact the original sender of the letter or parcel.
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I’m sorry - claims for Surface Mail cannot be made using our online form, instead you can download a copy of our claim form and send to our freepost address. Before completing your claim please check the delivery aim for the destination country and our loss policy to see if you are eligible to claim